parties
saved on potential property damage
stays with problematic guests
Boutique hospitality provider Jacksonheim was looking for a comprehensive and easy-to-install monitoring solution to help it prevent parties and take good care of its luxury properties. It also wanted evidence to substantiate claims against problematic guests and cancel their bookings if needed. The company installed Minut in its rentals, reducing unauthorized parties and avoiding over £10,000 in property damage. It used Minut’s events log to verify claims against problematic guests, ending seven stays early based on Minut insights.
Jacksonheim offers luxury serviced apartments and townhouses for short and long-term stays in exclusive locations across Manchester, UK. With award-winning design and a focus on guest comfort, Jacksonheim aims to create unique accommodation experiences for guests looking for a high-end home away from home.
Since its foundation, Jacksonheim has been focused on keeping guests and properties safe while protecting relations with the broader community. The team was looking for a comprehensive and straightforward solution that could complement their existing security systems, help them prevent parties, and ensure compliance with house rules—all without compromising guest privacy. With plans to continue growing its luxury portfolio, Jacksonheim also wanted to boost owners’ trust and send hosts a clear message that their properties were in good hands.
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Minut is so easy to install. It’s a ‘plug and play’ solution, without the plugging in, due to the great battery life."
Jacksonheim installed Minut to monitor noise and occupancy in its properties, taking no more than 15 minutes to set up each device without specialized support or help. With Minut’s real-time alerts, the team was notified instantly if noise climbed above permitted levels or a crowd was detected. This enabled them to contact guests automatically to de-escalate any potentially problematic situation, leading to a reduction in unauthorized parties and excess noise. Because it doesn’t record sound or video and is 100% privacy-safe, Minut was quickly accepted by guests and welcomed by hosts who wanted to ensure their properties were cared for.
parties
guest and host confidence
operational efficiency
Jacksonheim knew that problematic guests threatened its operations and its relationship with neighbors. As part of its full-scale security strategy, the team wanted to produce hard evidence to substantiate claims against individuals who broke property rules.
As a homeowner, I take great pride in allowing guests into my property; however, it comes with risks. Adding these extra measures to keep my apartment safe and secure gives me a lot of peace of mind."
Jacksonheim leveraged Minut’s events log to check activity and verify claims against problematic guests, canceling seven stays due to rule-breaking behavior.
This prevented issues from escalating into property damage or fines from local authorities, saving the team an estimated £10,628.28 in potential maintenance and repair costs.
saved on potential property damage
stays with problematic guests
To enhance its security strategy further, Jacksonheim plans to try Minut’s cigarette detection feature, which will add an additional layer of protection for hosts and properties while ensuring the team doesn’t overspend on cleaning and maintenance fees.
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