noise complaints
guest communications
Le service de location de vacances StellarDweller, basé en Floride, avait besoin d'une solution pour réduire les plaintes liées au bruit et empêcher les clients d'organiser des fêtes dans ses propriétés. Elle souhaitait également rationaliser les communications avec les clients afin d'optimiser son temps et ses ressources. L'équipe a installé Minut pour surveiller efficacement les niveaux de bruit intérieurs et extérieurs et a utilisé l'intégration de Minut à son système de gestion immobilière (PMS) pour automatiser les interactions avec les clients et s'assurer que le bruit était maintenu à des niveaux raisonnables.
StellarDweller est un service de location de courte durée proposant une gamme de propriétés sur la plage dans l'enclave de Floride et un portefeuille de locations uniques dans d'autres États américains.
With dozens of properties in popular Florida beach destinations, StellarDweller was looking for a solution to monitor noise levels, prevent parties in their vacation rentals, and reduce noise complaints. Because gatherings took place inside and outside the properties, the team needed a comprehensive solution to reliably track indoor and outdoor noise levels. Finding this tool was critical for StellarDweller to comply with strict local noise regulations and steer clear of fines.
.svg)
“Before Minut, we had no way of knowing when parties were happening—we’d only find out through a neighbor or the owner, which wasn’t ideal. Now, we rarely get notifications about parties, and in the past year, it’s only happened once, and thanks to Minut, we were notified before it got out of hand.”
By using Minut, StellarDweller set a decibel threshold and received real-time alerts when it was breached. This enabled the team to proactively address any noise issues and defuse the situation. As a result, StellarDweller was able to prevent parties, protect the community from noise nuisances, and ensure local noise regulations were followed, avoiding potentially expensive fines.
noise complaints
parties
with local regulations
As business picked up, StellarDweller wanted to spend less time on minor daily tasks and more on expanding its operations. Instead of manually messaging guests when something went wrong, which used up valuable time and resources, the team wanted to automate these interactions. To do so StellarDweller knew it needed to find a device that could integrate with its current PMS.
“Sending automated messages to guests is huge. Minut’s integration with Guesty allows us to send out automatic messages if we need to. Having a tech stack that can integrate through open APIs is where we see the most value.”
StellarDweller discovered Minut’s extensive integration capabilities and easily set up an integration between the platform and the team’s current PMS, Guesty. With the integration, the team used Minut’s Guest Connect feature to automatically message guests in the case of a disturbance. By automating this process, StellarDweller reduced the time spent on guest back-and-forth and was able to instead focus on other more important or urgent tasks while ensuring things were under control.
guest communications
day-to-day operations
StellarDweller prévoit d'explorer davantage les fonctionnalités de surveillance de Minut, notamment l'intégration du thermostat intelligent, qui permet aux gestionnaires immobiliers de gérer et de surveiller à distance la température, l'humidité et les risques de moisissure.
.jpg)
