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noise-related neighbor disputes
turnover times for guest check-ins
heating and energy efficiency
Berlin Apartments, a vacation rental operator, implemented Minut’s smart monitoring technology to improve efficiency, guest experience, and neighbor relations. With 24/7 property insights into noise levels, temperature and humidity monitoring, and occupancy awareness, the team have reduced disputes, improved guest comfort and boosted efficiency by minimizing downtime between stays.
Founded in 2019, Berlin Apartments was established by Urs Möller after gaining extensive experience in the mid-term rental market. Based in Germany’s capital, Möller has successfully expanded the company to manage over 30 units across the city, contributing to a total portfolio of more than 100 rentals. With a strong focus on guest comfort and respectful experiences, Berlin Apartments continues to set high standards in the industry.
Berlin Apartments manages vacation rentals within buildings that also house permanent residents. This led to frequent complaints from neighbors about potential noise disturbances, often without clear proof. Without a reliable way to track noise events, disputes with neighbors and building owners became challenging.
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"We can now have informed conversations with neighbors. If they complain, we can check the data—often, it turns out they were overly sensitive or the noise wasn’t from our unit at all. This helps us prevent unnecessary conflicts and shows that we take complaints seriously."
The team installed Minut to help prevent and manage complaints more effectively. Minut’s noise monitoring feature detects excessive noise without recording speech, preserving guest privacy while providing Berlin Apartments with real-time, objective proof of disturbances. If noise exceeds a set threshold, guests receive an automatic alert reminding them of house rules. The system also logs incidents, enabling Berlin Apartments to address complaints from neighbors with objective proof of when (and if) an incident occurred.
noise-related neighbor disputes
transparency of noise event causes
Berlin Apartments occasionally faced guest complaints about heating issues—some units were too cold, while others overheated. In many cases, the problem wasn’t due to a system malfunction but rather external factors like guests using additional heaters, interfering with built-in temperature controls. Without real-time temperature data, the team often had to send staff on-site to diagnose issues, leading to unnecessary service visits, increased costs, and delayed resolutions that frustrated guests.
"Before Minut, guests would call to say, ‘The heating isn’t working,’ and we’d have no choice but to send someone over. Now, we check the data first. Often, we can solve the issue remotely, saving time, money, and improving the guest experience."
With Minut’s Indoor Climate feature, Berlin Apartments gained 24/7 insight into each unit’s climate conditions. This allowed the team to remotely diagnose heating issues before sending maintenance staff, reducing unnecessary call-outs.
In one instance, a guest complained that their unit was freezing, but Minut data showed the unit was at a warm 28 degrees. The guests had placed a secondary electric heater near the thermostat, tricking the system into shutting off the central heating. Instead of dispatching a technician, the Berlin Apartments team explained the situation and guided the guest over the phone to turn off the additional heater, instantly resolving the issue and ensuring the entire unit could be heated consistently.
maintenance costs
in enforcement of smoking fines
Managing turnovers efficiently is a common challenge across the vacation rental industry. At Berlin Apartments, guests sometimes left earlier than their scheduled check-out time, but without a reliable way to confirm occupancy, the cleaning team had to wait until the official check-out time before entering. Occasionally, the opposite problem also occurred—guests overstayed without notifying management, causing scheduling conflicts and wasting valuable time. In both cases it caused unnecessary delays in preparing units for the next guests, especially in back-to-back bookings where quick turnovers are essential.
"Sometimes guests leave a day early, and before Minut, we wouldn’t know until check-out time. Now, we can detect the lack of activity and start cleaning early, which speeds up turnovers and makes our operations much more efficient."
By integrating Minut with its booking information, Berlin Apartments gained real-time insight into motion detection, occupancy rates and unit activity. If the system detected no movement for an extended period, the team could confidently determine that a guest had likely checked out early. Conversely, if a guest remained inside past check-out time, the system provided early visibility, enabling the team to adjust schedules proactively, avoiding wasted trips and reducing disruptions.
Before Minut, these scenarios required manual communication or guesswork, but now, Berlin Apartments has data-driven occupancy awareness, making operations significantly more efficient.
efficiency in cleaning schedules
wasted staff time
turnover times for guest check-ins
Berlin Apartments is growing every year, and the team plans to continue using Minut for its future expansion. With plans to take on fully-remote managed properties, Minut’s 24/7 insights will be more important than ever to ensure peace of mind and respectful rental experiences without on-site staff.
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