noise disturbances
indoor climate events
operational efficiency
Self-catering agency igloo needed a solution to comply with local environmental regulations, keep their properties safe from the effects of adverse weather conditions in the Scottish Highlands, and boost operational efficiency. The team installed Minut in its listings to minimize noise events, tackle indoor climate issues, and optimize operations and guest communications.
Founded in 2020 and based in Aviemore, Scotland, igloo offers flexible bookings for self-catering holiday homes in the Scottish Highlands. Its property portfolio includes a range of accommodations, such as luxury lodges with hot tubs, family-friendly homes, rural retreats, and dog-friendly options.
With several properties in the Cairngorms National Park, igloo knew that to run operations smoothly, it needed to comply with local environmental regulations at all times and ensure that guests were not disturbing neighbors and the wider community. To do it, the team needed to minimize unwanted noise events both indoors and out, as several of its listings had external hot tubs. They were looking for a solution to quickly de-escalate noise-related issues and avoid complaints that could potentially jeopardize their operations. Igloo also knew how vital reputation was for growth, so they wanted to have supporting evidence to protect their business from false noise-related claims.
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“We've got everything from two-bedroom apartments that sleep four people to huge country lodges that sleep 19. So Minut is being used in multiple layouts and scenarios across our portfolio—and it works brilliantly for every single one.”
Igloo installed Minut in its listings to help prevent noise disturbances and follow local regulations while maintaining good relationships with neighbors and authorities. With its indoor and outdoor noise monitoring features, Minut could detect excessive noise levels across the entire property––whether they were coming from the kitchen or the hot tub area––and alert igloo in real time. Thanks to Minut’s noise events log, igloo could easily review past noise occurrences and verify whether disruptive noise came from one of their properties. This evidence was what igloo needed to fight false claims and preserve its reputation.
noise disturbances
evidence to fight false claims
with local regulations
As operations ramped up, being able to manage indoor climate effectively was a key challenge for igloo, especially during the winter. The team needed to minimize mold-related risks to avoid damage to the properties and reduce the overuse of heating between stays to keep their listings energy-efficient. Because they knew they had to act quickly to protect the guest experience and ward off climate-related damage, they wanted a solution to alert them instantly of any emerging issues to keep their portfolio safe.
"The extra protection Minut's temperature and humidity feature offers, especially in winter, is a really great feature that helps us keep our properties out of trouble if there is a power or heating failure. We were able to see evidence of a flash flood through a humidity sensor. Another great feature is being alerted to an alarm in a property. We are the first to know if there is an emergency situation."
Thanks to Minut’s real-time alerts, igloo could turn off the heating as soon as a guest had checked out and turn it back on again as the next guest checked in. This helped their operations remain energy-efficient. Minut’s indoor climate monitoring also enabled the team to check humidity levels regularly to help fend off mold damage and notice when a property experienced a power outage or heating failure. The sensor’s alerts allowed them to act quickly and stay on top of any issues, preventing them from becoming significant problems and ensuring the best guest experience.
indoor climate events
properties and guest experience
As its portfolio grew, igloo found it increasingly challenging to keep on top of all the daily tasks to ensure frictionless operations. It knew it had to find a way to make these smaller but essential duties simpler and more efficient to streamline processes and scale as needed. In this context, automating guest interactions was crucial.
“Minut really helps me schedule my day and make the best use of my time."
Igloo used Minut’s integration with Avantio, the company’s property management system of choice, to seamlessly connect stays data with the monitoring information provided by Minut. Integrating the two allowed igloo to reach guests with automated and customizable messages in case of a disturbance, removing the time-consuming need to contact them manually. It also helped streamline the check-in and check-out process with automated communications. The team additionally used Minut’s motion detection to optimize the cleaning process. Minut alerted the team as soon as a guest checked out, allowing housekeeping to step in as early as possible to leave the house spotless for the next guests.
operational efficiency
guest communications
Igloo will continue installing Minut to protect its properties from climate-related risks, optimize operations, and reduce noise events to maintain positive relationships with neighbors and authorities. It plans to explore Minut’s cigarette smoke detection feature to complement outdoor noise monitoring and keep its listings disturbance-free.
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