I migliori strumenti di comunicazione con gli ospiti per le case vacanza

Successful vacation rental management demands excellent communication between hosts and guests —but finding the best tool for you, and differentiating between them, can be downright tough.

That’s why in this post, we’ve listed some of the most effective guest communication tools for vacation rentals out there, highlighting what they do best—so you can choose the right one for your business.

Want to give guests digital welcome books to reduce questions? TouchStay could be for you. Prefer to communicate with guests via email? Look at YourWelcome Advance. Interested in smart AI-powered comms? Consider Enso Connect.

And if you want to automate messages to guests based on noise, occupancy, and cigarette monitoring, Minut’s your all-in-one solution.

Here’s our pick of vacation rental communication software, and how to choose the best one for your short-term rental business.

1. Minut: Best for scheduled messaging & auto-noise control

Like all the tools on this list, Minut offers automated messaging for guest check-ins and check-outs, so you can easily communicate with guests before and during their stay—for easy arrivals and departures.

But what really sets Minut apart is its expertise in noise monitoring and detecting unauthorized parties at your properties.

Its multiple tools work seamlessly together to help you prevent unauthorized parties, gatherings, or disturbances; and address noise issues before they get out of hand—without requiring anyone to be present, or risk confrontation. Minut also goes beyond digital messaging to offer real-life, on-site communication, to streamline guest communication throughout the guest journey.

Minut ensures the safety and reputation of your properties and business 24/7, while also saving you time and stress on guest communication—without negatively impacting the guest experience.

Key features of Minut

Minut simplifies reduces your workload, removes the need for in-person changeovers, protects your properties and business, and builds trust with your guests.

It includes:

• Automated messaging - Schedule messages in advance to enable contactless check-in and check-outs. Shortcodes help you easily personalize and tailor messages by guest and property.
• Smart lock integrations - Make contactless check-in and access monitoring even easier by sharing your smart lock code with guests in advance.
• Automated noise reminders - Minut’s Guest Connect system sends guests an SMS reminder if excess noise is detected. You can customize the text content and your chosen noise threshold levels. Plus, it works outdoors. In 94% of cases, simply reminding guests to keep it down resolves the problem within 15 minutes.
• Airbnb messaging integration - Send guests a message through their Airbnb inbox instead of by SMS, so all communication comes from the same place.
• Automated occupancy monitoring - Minut can automatically detect the number of smartphones in your property, and will alert you if too many people gather at once.
• Autocall to noisy guests - Minut can automate a computer voice call to guests when they’re being too noisy. Again, you can customize the alert levels, and the message that the voice will read.
• Call Assist for persistently noisy guests - Minut’s call center agents (who are trained in conflict resolution) can call your guests and are available 24/7.
• Guard Assist for the most disruptive guests - If a phone call isn’t enough, Minut can even send security agents (also trained in conflict resolution) to your property, to ensure safety and noise de-escalation on the ground.
• Cigarette smoke detection - Minut’s machine learning-powered system identifies cigarette smoke to prevent costly damage to your properties and their contents. 
• Security alarm, motion detection, alarm recognition, and window break detection - Keep watch of your properties from afar. Receive alerts if alarms go off or if a break-in is detected.

What they say

Users say that Minut helps them offer an automated, seamless hospitality experience to guests, even if their team is entirely remote or spread out across countries.

“Minut’s strengths are in giving us awareness of what is happening…Minut played a vital role in helping us deliver an automated tech-enabled hospitality experience.” 

— Yvette Romero, Director of Strategic Product Initiatives at Kasa, a San-Francisco-based, global accommodation brand, whose teams use Minut in every one of their properties.

Minut also helps vacation rental property managers to enforce their no-party, no-smoking policies. 

“We have a policy to install Minut devices in every single listing we manage.” 

— Jean-Paul Godfroy, CEO of Huswell, a European property management company that used Minut to reach their ‘zero parties in 2023’ goal.

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“Since installing Minut, I don’t have to worry so much about bad guests. There’s also no need to make ad hoc checks, which saves me a lot of time and worry. Moreover, my guests are showing significantly higher rates of cooperation, since they know I will get notified immediately [if there’s an issue].”

— Property manager of three vacation rental apartments in Ibiza, Spain, who achieved an issue-free summer last year due to Minut, and uses it in all of their units to monitor noise and ensure good relationships with their neighbors.

2. Enso Connect: Best for AI-powered automated messages

Enso Connect uses the power of AI to automate messages and detect possible issues (such as fraud), to improve the guest journey and experience, saving you time and effort on answering repeated questions or manually coordinating check-ins and check-outs.

Enso Connect doesn’t have specific noise or occupancy monitoring messaging, but it does offer a wide range of communication features that simplify and improve operations, and boost the guest experience.

• Automated digital check-in and check-out - Set up and send step-by-step check-in instructions with images to enable automated, hands-off check-in and check-out, to save money and time on in-person meet and greets, and reduce guest travel stress.
• Smart lock management - Increase security and make granting access to guests much easier in advance by using smart locks with personalized PIN codes.
• Personalized upsell messages - Send guests upsells to give them a smoother stay and boost your income.
• Unified inbox - Bring all guest communication into one single place, so you never miss a message, and can keep track of messages more easily.
• Reduced risk of fraud and chargebacks - Screen and verify guests ahead of time, to reduce fraud and “know your guest” via data collection, for personalization and marketing.
• Digital guidebooks - Offer guests an attractive digital guidebook, optimized for smartphones, to share important property information, and offer useful local recommendations to improve guests’ stay and save time and effort on answering the same questions over and over.
• Extra services for happier guests - A Digital Concierge service lets you offer guests even more services tailored to their needs, while enabling you to partner with and support local businesses, and make more income from affiliate marketing.
• AI-powered analytics and insights - Make data-driven decisions and continually improve your messaging with real trends from your guests.

3. YourWelcome Advance: Best for email communication

YourWelcome specializes in offering personalized, effective, and automated email communication with guests. Its Advance system captures guest information (even from OTAs) so you can build your own email list, and its pre-arrival features enable seamless digital check-ins and in-stay upsells.

YourWelcome doesn’t offer automated noise detection or easy SMS communication, but it does have an in-property tablet option that could work well for the right properties and guests.

• Automated emails - Pianifica automaticamente le email prima dell'arrivo, estraendo i dettagli dal tuo PMS per messaggi personalizzati.
• Email personalizzabili e brandizzate - Mostra la tua professionalità, stabilisci l'identità del marchio e aumenta la fiducia degli ospiti aggiungendo il logo, i colori del marchio e i dettagli della proprietà su tutte le email.
• Modelli di email e flussi di lavoro - Rendi la configurazione di e-mail e flussi di lavoro ancora più rapida e semplice con modelli predefiniti su cui puoi creare con uno strumento drag-and-drop.
• Raccogli email e costruisci relazioni con gli ospiti - Acquisisci le email «nascoste» dalle OTA e crea il tuo database per migliorare le relazioni con i clienti e pianificare il remarketing futuro.
• Controlla gli ID e la documentazione - Verifica digitalmente gli ID degli ospiti rimanendo conformi ai dati e assicurati che tutti i documenti richiesti siano firmati in anticipo.
• Garantisci un arrivo senza interruzioni e resta - Inviate agli ospiti i codici di accesso e i piani di pre-arrivo, riscuotete depositi cauzionali e offrite promozioni come check-in anticipato, rifornimento del frigorifero o consegna di generi alimentari.
• Opzione tablet interna - Il tablet YourWelcome ti consente di comunicare ulteriormente con gli ospiti durante il loro soggiorno. Riduce le domande con istruzioni video e aumenta le entrate con gli upsell.

4. TouchStay: Ideale per i libri di benvenuto digitali

TouchStay è specializzato in guide digitali ottimizzate per smartphone, in modo che gli ospiti abbiano tutte le informazioni di cui hanno bisogno a portata di mano prima e durante il soggiorno. Questo non solo migliora la loro esperienza, ma ti evita anche di rispondere a domande e richieste comuni.

Come molti altri strumenti qui disponibili, TouchStay offre anche l'acquisizione di e-mail, messaggi di testo e e-mail e la pianificazione, mentre, come prevedibile, la maggior parte delle sue funzionalità si concentra sulla facile creazione di libri di benvenuto attraenti e utili.

• Facile creazione di guide - Aggiungi regole della casa, istruzioni video e consigli locali in pochi passaggi. Includi contenuti multimediali tra cui immagini, video e tour virtuali.
• Design personalizzabili - Rafforza l'identità del tuo marchio e crea fiducia con gli ospiti includendo il tuo logo, i colori e il carattere nella guida.
• Lingue multiple - Rendi le informazioni accessibili agli ospiti internazionali con la traduzione automatica del libro di benvenuto in molte delle lingue più comuni.
• Acquisizione e-mail - Crea la tua mailing list e «possiedi i tuoi ospiti» raccogliendo nomi, email e numeri di telefono per il marketing futuro.
• Email e messaggi di testo - Automatizza e pianifica la messaggistica per facilitare e migliorare il viaggio degli ospiti dal pre-check-in al post-check-out, risparmiando tempo.
• Integrazioni PMS - Recupera i dettagli degli ospiti e dei soggiorni direttamente dal tuo sistema di gestione della proprietà, offri sconti che includono notti extra.
• Raccolta dati e dashboard - Raccogli informazioni sull'uso delle guide e sul comportamento degli ospiti per migliorare continuamente i tuoi libri di benvenuto e migliorare l'esperienza degli ospiti.

Comunicazione con gli ospiti con maggiore tranquillità

Sebbene alcuni dei più comuni strumenti di comunicazione con gli ospiti per le case vacanza possano sembrare simili a prima vista, guardali più da vicino e vedrai che ognuno ha un focus e un'area di competenza diversi.

Quindi, se stai cercando guide online semplici e facili da creare per ridurre le domande ripetitive degli ospiti, TouchStay potrebbe fare al caso tuo. Se ti piace comunicare con gli ospiti via email, YourWelcome Advance potrebbe fare al caso tuo, con i suoi modelli personalizzabili e su misura.

E se vuoi risparmiare tempo sulla messaggistica con l'intelligenza artificiale, offrire guide e introdurre un ulteriore rilevamento delle frodi, potrebbe valere la pena dare un'occhiata a Enso Connect.

Ma solo Minut offre uno strumento completo per la comunicazione con gli ospiti (con codici brevi per una maggiore personalizzazione) che rileva anche gli assembramenti non autorizzati, previene i danni e rende felice la comunità locale, il tutto senza che tu alzi un dito o comprometta l'esperienza degli ospiti.

È una comunicazione automatizzata e una protezione della proprietà 24 ore su 24 per ospiti soddisfatti e manager.