in noise complaints
relationships with neighbors
operational efficiency
After struggling with noise complaints from neighbors, Check Vienna knew it needed to invest in a privacy-sage monitoring platform to stay updated on its properties in real-time. Not only did Minut offer comprehensive monitoring, but the Guest Connect feature allowed for direct guest communication within the app, enabling the Check Vienna team to quickly react to noise complaints, without an on-site visit. Using Minut to be more proactive has resulted in fewer noise issues, better neighbor relations, and enhanced operational efficiency.
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Founded in 2005, Check Vienna manages over 270 apartments in Vienna, offering guests a home-like experience for short-term and longer stays. The company has built a reputation for high-quality standards, secure bookings, and competitive prices, aiming to provide visitors with a comfortable and relaxing environment.
After receiving complaints from neighbors about its properties, Check Vienna wanted to ensure a peaceful coexistence between its rentals and their communities. The team was looking for a device that could alert them in real-time to any excessive noise levels, party risks, or over-occupancy, without recording or compromising guest privacy. With parties also often resulting in property damage, the overall goal was to de-escalate parties and excessive guest noise to reduce costs, and help build a stronger relationship with neighbors.
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“We are so happy to have found such a reliable solution in Minut, we see a huge amount of value across the business.”
Minut's privacy-safe devices provides Check Vienna with real-time monitoring of indoor and outdoor noise, occupancy rates, motion, and temperature and humidity, sending instant alerts when needed—all without recordings. Being proactive allows the team to address potential disturbances before they become complaints, strengthening their relationship with neighbors. By using the Guest Connect feature, Check Vienna can communicate directly with guests via messaging, avoiding the need for on-site visits. Overall, Minut has not only reduced the frequency of noise issues and improved community relations but also freed up the team's time to focus on expanding the business.
in noise complaints
relationships with neighbors
operational efficiency
Check Vienna is looking to start using Minut’s cigarette smoke detection as part of its monitoring procedure. While noise monitoring has meant fewer parties and property damage, there is still the risk of smoking inside, which affects soft furnishings and guest reviews.
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