CASE STUDY

Optimizing over 2000 Kasa properties with Minut’s data and property insights

88%

of excessive noise incidents resolved without escalation

Improved

relationships with multifamily building owners

Boosted

efficiency in property management

Executive summary

Kasa uses Minut’s property insights platform to address challenges in its multifamily and hospitality spaces, enhancing trust and safety, streamlining operations, and enabling data-driven decision-making. By consolidating tech tools and centralizing management, Kasa has ensured regulatory compliance, improved guest experiences, and predicted guest behaviors with advanced data analysis across its property portfolio.

About Kasa Living

Founded in 2016 and headquartered in New York, Kasa manages over 2,000 properties across the United States. Renowned for its tech-forward approach, Kasa partners with leading tech innovations, like Minut, to help ensure a seamless, comfortable stay for business trips, family adventures, and vacations.

USE CASE

Enhancing trust and safety in multifamily buildings

The challenge

Kasa operates a mix of short-term rental units, including apartments, hotels, and homes. When Kasa first approached Minut, some of the units were within multifamily buildings, where long-term tenants and short-term guests coexisted. This mix occasionally caused friction, with building owners concerned about noise and disturbances.

"Having Minut as a reliable solution in place was really important for us to grow with multifamily partners. It gave them confidence that we could responsibly manage short-term rentals within a mixed community."

Drew Millum

The solution

Kasa partnered with Minut to deploy reliable noise-monitoring solutions across its units. Minut sensors enable centralized trust and safety operations, providing real-time insights into potential issues without requiring on-site staff. This solution reassures building owners of proactive noise and disturbance management and aligns with Kasa's commitment to responsible operations.

The results

88%

of excessive noise incidents resolved without escalation

Improved

relationships with multifamily building owners

USE CASE

Streamlining operations for fully transient properties

The challenge

Kasa’s portfolio includes aparthotels, where traditional on-site housekeeping and guest management staff are often minimal. This model demands efficient operational solutions—the team needed to keep up with the quick room turnover and effectively manage its guest behavior without staff on-site 24/7.

“Minut gives our remote Trust & Safety team an important line of sight into what’s happening inside a unit without requiring on-site interaction or intervention. The data Minut provides enables us to resolve historically high-risk situations while minimizing exposure for on-site teams like housekeeping.”

Drew Millum

The solution

Minut sensors provide a 360-degree view of the property, detecting motion, noise, and smoke. This centralized insight into guest activities helps reduce both maintenance and operational costs. For example, when a guest fails to check out, the team can remotely access motion data to confirm occupancy before taking further action.

The results

Boosted

efficiency in property management

Kasa Living's future plans

Kasa is focused on scaling its operations, and as the company expands, aims to integrate predictive analytics further. Kasa will continue using Minut’s technology to proactively manage its portfolio without compromising safety or operational quality, ensuring sustainable and responsible growth.