noise complaints
damage costs
compliance with local regulations
MYP Services used Minut’s noise, occupancy, and motion monitoring to help tackle noise issues, property damage, and late check-outs. Investing in Minut led to fewer complaints, effective dispute resolution, and better policy enforcement, enhancing guest and neighbor satisfaction while reducing costs.
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Founded in Australia, MYP Services manages over 60 properties nationwide. Specializing in property management, it operates in major Australian cities, including the Gold Coast. The company focuses on simplifying vacation rental management and helping hosts maximize bookings while providing guests with 5-star experiences
In areas like the Gold Coast, known for vibrant nightlife and entertainment, properties often attract groups looking to host parties or events. MYP found that noise complaints from neighbors could occasionally escalate and cause strained relationships with the local community. Keen to end this and ensure its guests were respectful of the community, the company began looking for an effective way to monitor and minimize these disturbances while ensuring a positive experience for guests.
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“Minut has helped us strengthen our relationships with other properties in the community. We’ve reduced complaints and had fewer problems with our properties overall—I’ve been a big advocate of the device to other property managers.”
The indoor and outdoor noise monitoring offered by Minut became a crucial tool for MYP Services, providing real-time alerts on noise levels no matter where its guests were. The real-time notifications enabled the team to address potential disturbances promptly and set clear expectations for guests regarding noise policies. MYP Services was transparent about the presence of Minut’s privacy-safe monitoring device, and communicated its presence to guests before check-in which helped preemptively manage noise-related issues.
noise complaints
community relationships
damage costs
Like many in the industry, MYP Services regularly dealt with issues including unauthorized entries, late checkouts, and property damage. From additional cleaning costs to delayed check-ins and poor reviews, these issues directly impacted the bottomline. However, traditional security measures like cameras were too intrusive, necessitating a more innovative solution.
“We knew that cameras weren’t an option, so when we discovered that Minut offered privacy-safe monitoring without recording, it felt like a no-brainer—and we haven’t regretted the decision since.”
Minut's motion and occupancy detection features provided an additional security layer, allowing MYP Services to monitor and respond to unauthorized activities effectively. The team could detect when people were still in their property after checkout time, while occupancy detection let them know if there was risk of a party, potentially leading to property damage. To help combat the issues, MYP Services used Guest Connect to send messages and notifications to enforce rules without going out to the property in person.
damage costs
poor reviews
damage costs
Occasionally, MYP Services encountered situations where guests disputed noise complaints or other infractions, making it hard to enforce policies or apply fines. Proving incidents to regulatory authorities and homeowners' associations also requires concrete evidence, which is often hard to obtain without intrusive monitoring. This lack of proof risked unresolved disputes, strained relationships with guests, and potential financial losses from uncollected fines or penalties.
"Minut's data logs have helped us resolve disputes quickly and fairly, providing the concrete evidence we’ve always needed to enforce policies and maintain compliance."
Minut’s Incident Reports have provided the team with transparent data logs detailing current and historical noise levels. MYP Services can now gather concrete, time-stamped evidence of incidents, such as noise disturbances or unauthorized gatherings. The data has been crucial in substantiating claims, allowing the company to effectively manage any issues and apply fines when necessary. It has also helped demonstrate compliance with local noise ordinances, providing a clear and objective record of events.
compliance with local regulations
successfully enforced fines
resolution of guest disputes
MYP Services is exploring the use of Minut’s cigarette smoke detector to help prevent further damage to its properties. While party prevention and noise complaints have helped overall, the company believes cigarette smoke alerts could be the next step in protecting the longevity of its properties.
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