6PM is a team of hospitality experts specializing in developing new hospitality venues and revitalizing unique existing properties. As a way of putting an end to excessive noise and cigarette smoke in their hotels, they recently partnered with Minut, the first all-in-one solution monitoring indoor and outdoor noise, occupancy, motion, temperature, humidity, and cigarette smoke. In this case study, we’ll dive into the impact Minut had on two 6PM hotels: the Hampton Inn & Suites by Hilton Manistee Waterfront and the Tulyp, Tapestry Collection by Hilton. Here’s why cigarette detection for hotels is key to maintaining a 5-star guest experience while protecting your profit margins.
Connecting Minut to their front desk teams affected 6PM’s activity in three major ways:
One of hotel managers’ main concerns when it comes to unauthorized cigarette smoke is the costs that come with it. A cigarette incident means heavy cleaning costs as curtains, carpets, and walls can retain a strong smell even after the guest has left. Holes in carpets and damaged furniture can also be costly to repair. On average, we estimate that hotels spend around $1,100 per smoking incident. Cigarette smoke is also a major fire hazard, which can put the lives of both guests and staff at risk if unmonitored.
With Minut, hotel staff at both the Tulyp Hotel and the Hampton Inn & Suites are informed as soon as cigarette smoke is detected in a room. Thanks to Minut’s log, they can easily identify which rooms and guests are affected – so they can take immediate action. Once an alert has been sent and handled, a report is automatically issued to management so they can keep track of all previous events. This ensures that guests stop smoking before they can cause damage to the furniture or disturb other guests, thus minimizing overall property damage costs.
At Minut, we believe that hotel management should be able to freely enforce their no-smoking policies in their establishments – and to charge non-compliant guests accordingly. But to do so, they need to back up their claims with solid proof. With Minut, 6PM staff have all the tools they need to confidently issue fines to non-compliant guests. Via Minut’s log (available on both the web and mobile apps) they can access all current and past cigarette events. The log displays the room in which the incidents occurred as well as the time at which the smoke was detected.
With 32% of smoking fines ending up in a lost chargeback due to a lack of evidence, the Minut solution helps 6PM maximize revenue by allowing them to charge guests when they break their rules.
Did you know that 65% of all complaints in hotels were related to cigarette smoke or excessive noise? These issues can not only affect the overall experience of your guests but also the reputation of your hotel. With Minut, 6PM hotel staff receives real-time notifications when noise exceeds their pre-set threshold or when cigarette smoke is detected in a room. By tackling unauthorized activity as fast as possible, 6PM management ensures that guests are protected from nuisances at all times.
But Minut’s range of detection does not stop at cigarettes and noise. By monitoring temperature and humidity, the Minut sensor also helps 6PM staff ensure that guests are comfortable at all times and that mold risk is minimized in all their hotel rooms, thus protecting them from extra maintenance costs and maintaining high safety standards across their portfolio.
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